Shop Policies

Thank you for keeping in mind that we are a small business and very happy to serve you! Thank you for your support from the bottom of our hearts.

Logging In:

You do not need to create an account to shop with us. Simply add items to your cart and follow the instructions. 
 

Payment: 

We accept all credit cards & Paypal. We provide a secure server for all payments. Your information will NOT be shared with third parties or kept on file. 
 

Taking care of your jewelry:

We hope you love every minute wearing your handmade Summer Ellis jewelry. And because we know that you will wear your jewelry frequently, if it gets dirty, clean it with warm water and gentle soap. Pieces may develop a patina over time depending on climate & skin acidity. If you wish to remove it, silver can be polished silver with any polishing cloth & brass with liquid brass polish (available at most grocery stores or here). It helps to keep your piece in your signature box or bag to prevent having to polish as frequently. To keep your jewelry looking new, keep away from perfumes and hair sprays & remove before showering or swimming. 

 

Shipping:

You can select USPS or FedEx upon checking out. We recommend selecting FedEx so that your packages are tracked and insured. Insurance only covers items until the tracking shows that items are delivered. Make sure that you are sending your items to a secure location. We are not responsible for items that show "delivered" on the tracking information. 

Upgrading to FedEx 2-day shipping means that your package will arrive within two business days once shipped, but we cannot always guarantee same-day shipping from our store. Expect any customizations on an item to take an extra 7 business days. During busier seasons, packages can take up to 7-14 days to leave the studio. If you need your package by a certain date, please send us a quick email or text us before placing your order and we will see what we can do! 
 

Length changes: 

We want your necklace to be the length that you need it to be, because hey, we are all unique : ) You can change the length here for a small fee. We cannot accomodate lengths shorter than 15.5" (in our experience our customers do not end up happy with lengths shorter than this). We will be crafting your necklace to order, so plan on your order shipping out a few days later than usual. 

 

Returns & Repairs:

Fill out our return/repair form here.

Thank you for reading our policies, kudos to you!

~ The Summer Ellis Team